Shipping policy
At TLRacing, we work to process and ship orders as quickly as possible. Please review our shipping policy below before placing your order.
ORDER PROCESSING
Orders placed before 8:00 PM ET are scheduled to ship the next business day.
Orders placed after 8:00 PM ET may require an additional business day to process.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
WEEKENDS & HOLIDAYS
TLRacing ships orders through USPS.
If the next business day falls on a USPS-observed holiday or another day when USPS is closed or not accepting shipments, your order will ship on the next day USPS is open and accepting shipments.
USPS closures and holiday schedules may also cause delays after your package has been shipped. These carrier delays are outside of TLRacing's control.
SHIPPING TIMES
The delivery estimate shown at checkout begins after your order has been shipped. Processing time and carrier transit time are separate.
Delivery dates provided by USPS or shown at checkout are estimates unless the selected shipping service specifically provides a delivery guarantee.
TLRacing is not responsible for carrier delays caused by weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.
TRACKING
Tracking information will be provided after your order has been processed and shipped.
Please allow time for USPS to scan the package and update tracking information. Tracking may not update immediately after a shipping label is created.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact TLRacing as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
TLRacing is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
LOST OR DELAYED PACKAGES
If your tracking information shows that your package is delayed, please allow USPS additional time to complete delivery.
If a package appears to be lost in transit, contact TLRacing so we can assist with reviewing the shipment and available options.
If tracking shows a package as delivered but you cannot locate it, check the delivery area, household members, neighbors, and your local USPS office.
DAMAGED PACKAGES
If your order arrives damaged, please contact TLRacing as soon as possible and provide your order number along with clear photos of the product and packaging.
Please keep the original packaging until the issue has been reviewed.
INTERNATIONAL ORDERS
International shipments may experience additional delays due to customs processing.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.
Customs processing times are outside of TLRacing's control.
CONTACT US
For questions regarding your shipment or order, contact:
TLRacing
Email: tl.racing.us@gmail.com
Please include your order number when contacting us about an existing order.
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