Refund policy

REFUND & RETURN POLICY

Last Updated: September 30, 2026

At TLRacing, we want customers to be satisfied with their orders. Please review the following return and refund requirements before returning any product.

RETURNS

TLRacing accepts eligible returns subject to the requirements below.

All returned products must:

  • Be returned in the original box or packaging.

  • Include all parts, hardware, accessories, instructions, and other items originally included with the product.

  • Be in good condition and not damaged, modified, abused, or improperly installed.

  • Be returned in a condition suitable for inspection by TLRacing.

TLRacing reserves the right to deny a return if the product is damaged, incomplete, modified, missing parts, or returned without its original packaging.

10% RESTOCKING FEE

Approved standard returns are subject to a 10% restocking fee.

The restocking fee is calculated based on the purchase price of the returned product.

For example, if an eligible product was purchased for $100, a $10 restocking fee would be deducted and the eligible product refund would be $90.

Original shipping charges and return shipping costs are not refundable unless otherwise required by law or the return is the result of an error by TLRacing.

DAMAGED OR DEFECTIVE PRODUCTS

If a product arrives damaged or defective, contact TLRacing as soon as possible at tl.racing.us@gmail.com.

If TLRacing determines that the product arrived damaged or defective, the customer may receive a full refund for the affected product, without the 10% restocking fee.

To qualify, the product must be returned with its original packaging and all included parts, hardware, and accessories, unless TLRacing instructs otherwise.

TLRacing may request photos or videos of the product, packaging, shipping box, and damage before approving the refund.

Products damaged by the customer through improper installation, misuse, modification, accidents, crashes, abuse, or improper handling are not considered products that arrived damaged and are not eligible for a refund on that basis.

DAMAGED RETURNS

TLRacing will not accept standard returns of products that have been damaged after delivery.

This includes, but is not limited to:

  • Scratches, gouges, or other installation damage

  • Bent or broken components

  • Stripped or damaged threads

  • Modified, drilled, cut, painted, or otherwise altered products

  • Damage caused by improper installation

  • Crash or accident damage

  • Missing components or hardware

  • Damage caused by misuse or abuse

Please inspect your product carefully before installation.

ORIGINAL PACKAGING & ALL PARTS REQUIRED

All returns must include the original box or packaging and everything that originally came with the product.

This includes all hardware, bolts, spacers, brackets, adapters, accessories, documentation, and other included components.

Returns that are missing the original packaging or any included components may be denied.

RETURN APPROVAL

Customers must contact TLRacing at tl.racing.us@gmail.com before sending a return.

Please provide your order number, product being returned, and reason for the return.

Do not send a product back until the return has been approved and return instructions have been provided by TLRacing.

Sending a product back does not automatically guarantee that the return will be accepted or refunded.

RETURN INSPECTION

All returned products are inspected after they are received by TLRacing.

Once the product has been inspected, we will determine whether it meets the requirements of this Return Policy.

If approved, the applicable refund will be issued to the original payment method, less the 10% restocking fee for standard returns.

Returns that do not meet the requirements of this policy may be denied.

REFUND PROCESSING

Approved refunds will be issued to the original payment method.

After TLRacing issues a refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

TLRacing does not control payment-provider processing times.

NON-RETURNABLE PRODUCTS

Products may be considered non-returnable if they:

  • Are damaged by the customer

  • Have been modified or altered

  • Are missing parts or hardware

  • Are missing the original box or packaging

  • Show damage caused by improper installation

  • Have been abused, crashed, or otherwise damaged after delivery

These restrictions do not limit any rights that cannot legally be excluded under applicable consumer protection laws.

CONTACT US

To request a return, report a damaged product, or ask a question regarding a refund, contact:

TLRacing
Email: tl.racing.us@gmail.com

Please include your order number and a description of the issue. Photos or videos may be required for damaged or defective products.

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